Appointment Status - Overview

The Session, Day and Patient views display the status of a patient's appointment using the following icons:

Booked - Once an appointment is confirmed the status changes to Booked. In the booking form the count underneath denotes how many future appointments the patient has.

Overdue - One minute after the appointment time is due the status changes to Overdue for ten minutes, then changes to DNA.

Arrived - When the patient is booked in by reception staff or a self check-in, the status changes to Arrived.

In Consultation - When the clinician starts the consultation the status changes to In Consultation.

Seen - When the clinician completes the consultation the status changes to Seen. In the booking form, the count indicates the number of completed appointments. The time period for this is defined in preferences. See - Preferences - Patient Data.

DNA - Ten minutes after the appointment time has elapsed, the status changes to DNA. In the booking form, the count indicates the number of DNA's in the last 6 months. The count can be set to pulse. See - Preferences - Patient Data.

Free Slot - Denotes a free slot, bookable depending on the slot type.

Web Appointment - Slot bookable by your patients online, or against a booked appointment indicates that this was booked online.

Cancelled Appointment - The cancelled appointment count is displayed in the Booking Form. The time period for this is defined in preferences - see Preferences - Patient Data.